Originally Posted by Mr. Vker

This may get closed because of endless posts and other related threads, but there MUST BE A BETTER SYSTEM to reserve and process these stays.

I, for one, would prefer:
1) a reservation that displayed the promo. Not a reservation that showed full price for both nights. maybe a code would cut the price of each night in half or not charge the 2nd night?

2) Not have to turn in a piece of paper at check in. Its never processed properly. I have been successful MAYBE 1 in 10 times of having the BOGO process go the way it should.

3) Give me 100k points () when i have to take time at check out and on the phone explaining to three people my situation to get my credit back and then be told it will take ten days to process!!!!

This promo is for your best customers? Treat it like that! Its annoying. Its frustrating just KNOWING something is going to happen even before it does. Let us enjoy the benefit without any hassle.

Here is my recent experience. I encountered TWO people (check in and check out) that didnt know how to handle the BOGO. Its being taken care of now.

http://www.flyertalk.com/forum/marri...l#post16316579