Just received this email response. At least they know there is a problem.



Dear Ms. K,

Thank you for contacting us.

Recent delta.com updates have created issues with passenger profiles.
We are aware that some SkyMiles members are unable to view their eCerts
and eCredits while logged in at delta.com. We know this presents a
challenge and we apologize for the inconvenience this has caused. Please
know the delta.com team is working hard to correct this error.

As a Diamond Medallion member, you are an integral part of our customer
base and we are always interested in your feedback. Thank you for
taking the time to write. We deeply value your business.

Sincerely,

Liz Lemon
Medallion Desk