Originally Posted by
gemac
Boy, was that an embarrassing mistake. Almost as embarrassing as making a mistake spelling the word "embarrassing" in the thread title of a thread about somebody else's embarrassing mistake.
Originally Posted by
miahf
After emailing they gave me 5,000 miles. My friends who take Southwest (I realize that there is a major difference in the value of an AA and SWA flight) told me that I should have gotten 25,000 - the equivalent of a free flight because that is what they would have gotten for something like this on Southwest. Is that realistic to expect from American?
I suggest you call AA CS and ask for more; I think AA will give you more miles if you ask nicely. In your case, I think you would be justified.
As for the WN comparison, WN has given free roundtrips but that only happens under extreme circumstances (such as when the WN plane exited the MDW runway recently and passengers had to evacutate the plane). WN often gives nothing for regular mechanical delayes; of course YMMV (human CS give different things depeding on the day).