Originally Posted by
NickB
That's been my experience too. Even though LH are in principle liable to sort it out under the Reg, they will not touch a DC-issued ticket. IME, it is best to get BD to liaise with LH. ICC will be useless for that. You really need PTS to intervene.
Originally Posted by
apuleius
Thanks for your input. The annoying thing is, if it hadn't been ticketed by BD, the LH agent I spoke to first would have happily switched flights for me.
I'll try PTS when they're next in. Having said that, it's not a big deal - we can just extend our holiday by one night, but it's annoying and the principle is at stake.
I wish you luck with PTS - they have been good in my experience, but it shouldn't be them dealing with it and you shouldn't be fobbed off if alternatives are available, even without award space.
Please post back on how you progress - I fear you may have to get tough with LH and remind them of their obligations under the regulations.