I confirm this happening to me personally.

I was on a KL flight to AMS which was diverted to BRU when the Turkish Airline jet crashed on landing into Schiphol. We then took off again and landed in AMS a couple of hours late or so (BRU-AMS was the shortest flight in history, I think...). I was supposed to connect to LAX, but my onward flight left without me (us, rather, I was travelling with my S.O.).

At the desk they tried to rearrange travel, but while they would make room for me as E+ on a AMS-MSP-LAX itinerary the same day, my S.O. wouldn't fit. So I accepted to be rebooked on the same AMS-LAX flight next day together.

At my request for hotel accomodation, I was sternly told "Sir, I'm sorry, but since this is not KLM fault we are not providing you with accomodation", and then in a whisper "but if you go downstairs at the arrivals services desk, the one dedicated to lost luggage, and show your card, they will do that for you".

I thought it to be a very Italian approach for KLM :-)