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Thread: KLM and hotels for missed connection
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Old Apr 30, 2011 | 12:56 am
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JOUY31
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Originally Posted by procyon
I've just read in another thread : "KLM refuses to arrange hotels if you miss a connection (on same ticket) due to weather or ATC". Is that true? One can be stranded at CDG or AMS having to pay a room?

I've never had the experience with AF-KLM, but LH gave me a dinner and a room at the Mövenpick Stuttgart, because my first segment STR-FRA was cancelled due to weather.
This is the policy enforced by KLM at AMS, not Air France, for non-Elite passengers flying in Y. It is in direct violation of EC 261/2004 regulation. Again, this does not apply to Air France or CDG.
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