Dear Forstbetrieb,
I am writing regarding your reservation at The St. Regis Florence.
The re-opening was scheduled on the 1st of May, however during the time of renovation we had a delay of works which has been confirmed just now. In order to ensure that all service and St. Regis standards are fully implemented in order to meet the guests expectations, we have decided to postpone it to May 12th, 2011. All bookings will be re-directed until May 11th to the Westin Excelsior Florence, a historical five star Palace, located just opposite to The St. Regis Florence, on the banks of the river Arno.
Having been selected one of the best hotels in the Europe in the Condé Nast Traveller’s in 2009 and 2010 Gold lists, the Westin Excelsior represents a majestic 5 Star Deluxe hotel, a sister property of The St. Regis Florence with the highest service level.
In addition I inform you that we will upgrade your reservation for a Deluxe to a Premium Deluxe Arno view and will do our best to make your stay most memorable.
You can find all information and pictures regarding The Westin Excelsior Florence at
http://www.westinflorence.com/.
The new confirmation number for the Westin Excelsior is XXXXXXXX.
I remain at your disposal,
XXXXXXX