I just booked 2 suites by calling them directly in order to check on the upgrades etc for Ambassadors. My entire reservation on an international call from Dubai to US took around 40 minutes! Primarily because the lady on the other end wasn't too sure of the benefits and had to keep me on hold until she checked with her supervisors. Eventually it ended up well enough and my two suites ( booked under myself and my wife an both of us are Ambassadors)were upgraded to the view suites. Interestingly I asked for connecting suites and she arranged that as well but there was a 10 dollar charge to open the connecting door!!!! I have NEVER ever heard of this in my life. I,ve booked suites on the Prestige floor and am looking forward to seeing if it would be worth the difference.