Location: 140 W Camelback Rd. Phoenix AZ 85013 602 2406792
Scheduled Date of Rental: Fri Apr 15-Mon Apr 18

These people ruined my vacation. I got a phone call on Apr. 14 asking if I was still coming in for the rental that I confirmed a month in advance. I said yes and I would be coming in at 9AM. Friday 9AM arrives, I walk into the rental place they said that because the black light was lifted off of the license they claim, they did not want to rent a car to me. What actually happened was the license was in the plastic part of the wallet and the plastic lifted up a portion of my picture. I had the wallet with me and it was obvious that that was what happened. I had no trouble getting through the airports with the defective license. I had Oklahoma Dept of Motor Safety fax a letter that the license was valid. I had two previous rentals within a month with the same license, one at Hobby Airport in Houston on March 5-10, the other in downtown Seattle March 10-24th without a hitch.

Despite a letter on their letterhead they were so definite about definitely not renting a car to me. I think they were also out of cars on their lot. I also had my passport with me but they refused to see that as well. While they were waiting for the letter they were going to run my American Express card. They said it was denied when in fact the card was very current and they said they could not run another card for 24 hours. That was the management trainee whose name was [name removed per FT TOS]. I checked with American Express and they said to the fact that the card was never run. I went back to get my copy of the letter from the Dept of Public Safety that was faxed over to this location by Oklahoma on their letterhead. While I was in there there was another customer that asked for a cheap car and got a minivan as a result. The manager of the branch whose name was [name removed per FT TOS] or something like that, I asked for the regional number and she said that they were all out of town. She gave me the phone number 4808934656.. I spoke to a lady named [name removed per FT TOS]who was incompetant. She kept calling the wrong enterprise locations and never worked with that one. I kept calling [name removed per FT TOS]and at 430p she put me on hold for five minutes and cut me off. I ended up without a car this weekend and from good samaritan of my friends they drove me around and I saved the rental money. Im going to try hard not to rent with Enterprise after this. I think the bottom line was they ran out of economy cars, I didnt see any when I got there or they didnt want to rent because of my name.