I reserved a full size car from Budget at SEA for $25 a day. I asked for upgrade to miniVan if available at the counter. The agent told me that they sold out of vans, but could upgrade me with Ford Excursion at extra charge od $25 per day. I never drive anything bigger than minivan, I am not so sure about it. The agent told us that it is very easy to drive and sits very comfortably. She kept saying that it drives like a regular car, and plus I am getting an excellent rate for it.

I rented the Ford Excusrion with my AMEX card and decline the coverage. After picking it up, I realized it was too big for me to handle and I scratched the left side door as I drove into a parking lot. I reported the damage.

Few week later, I got a bill for $2700 for the damage, loss of use, admin fees, etc. I called AMEX and was told that Ford Excursion was not covered under the plan. I had no idea that there was such limitation. I would imagine that it would not cover expensive car, like Porche or something. Now, I have to pay for the damage.

I felt that I was being misinformed that this car was eay to handle and drive. It was not.

Is there anyway to dispute the damage bill from Budget? I think the agent at the counter should have warned us about the size of the vehicle, but instead, told us that it is easy to drive. I know I am responsible for the damage, but the budget agent should not have given us an impression that it drives like a regular car when it doesn't.

It seeems to me that damage bill is somewhat overpriced. How do I investigate it or negotiate to lower the bill?

Any advise or comments are welcome. Thanks.