Thanks Patti, this is great info to know for sure! I don't want to feel entitled in my complaint either. I have mentioned before on the US forum that I used to do the shuttle often and slowly switched to the Delta and B6 shuttle. It all started with Refundable Biz fare being too pricey.
Originally Posted by
dcpatti
It's such a shame that a lazy FA will spoil the good efforts of the rest of the company. And as long as FA's are human, we're going to run into some lazy ones, not just on US but anywhere. I do think a complaint is in order. I'd keep it really brief because the CSRs seem to get overwhelmed with longer complaints; not sure if they just shut down, or can't figure out exactly what you are complaining about, etc, either way, simple seems to work better. I'd also set expectations for a red-eye a little lower--- they don't do a lot of service just because they don't want to disturb those who are trying to sleep (really annoys me when some of the heavy-footed folks go up and down the aisle just as I'm drifting off, be it FA or passenger they still thump and thud) but it sounds like you didn't even get the bare minimum. I'd also focus on the big picture and leave out some of the details. It's more important to get your point made about the boarding process being a free-for-all than it is to bring up the Y passengers with their bags in the F bin. My experience is that when you make your complaint too long or too detail-oriented, it goes nowhere.
Its better for it to be known as I've only flown 4 paid segments in January on US. Something about them in January turned me off so I switched the rest of my Flying to Delta where I'll easily hit Platinum before July is over. It is best to talk with your wallet, I didn't complain at all, just switched.
At this point I've been trying to liquidate all of my miles in US, so the chances of me paying for a flight is
Originally Posted by
aztimm
Perhaps I've just become desensitized to the whole flying experience, but I've been on flights with worse events than those described above and not complained. Heck, even on other carriers (yes, even LH and CO).
One thing you may want to consider is that they somehow link any complaint to your DM#. So do you want to be known as a complainer in their system?
I'd rather save for when there really is a major issue (ie an involuntary bump leaving me stranded overnight, no hotels available, no cars, etc).