Originally Posted by
aztimm
Perhaps I've just become desensitized to the whole flying experience, but I've been on flights with worse events than those described above and not complained. Heck, even on other carriers (yes, even LH and CO).
One thing you may want to consider is that they somehow link any complaint to your DM#. So do you want to be known as a complainer in their system?
I'd rather save for when there really is a major issue (ie an involuntary bump leaving me stranded overnight, no hotels available, no cars, etc).
There is a very interesting thread on the UA forum regarding UA "metering" compensation requests:
http://www.flyertalk.com/forum/unite...-official.html
Now, I am not sure if US does this or if they'd tell us if they did, but it wouldn't surprise me. Any company would be foolish to honor unlimited compensation requests because whenever there's a system in place for compensation, someone will figure out how to work it.
So the OP should word his/her complaint carefully to avoid using up a compensation "tally".
I think it's perfectly fine to complain without the expectation of compensation. FA's are unsupervised for most of their workday and the only way their performance can be evaluated is through customer feedback.