They have 3,000+ people paid > $130k in Washington and when I sent in my complaint three things were going on at once:

- Napolitano is claiming in public that the TSA isn't really receiving any complaints.

- I get an E-Mail back from the TSA indicating they are receiving an overwhelming volume of complaints and a response would be delayed.

- The actual response I got back told me how to carry fruit on a plane.

And these are the people supposedly protecting us ... and consuming incomprehensible sums of money.