During this last year, you have contacted us well over 200 times concerning alleged disservice issues. As discussed in my phone conversation with you yesterday, the frequency of your contacts with us is very disturbing in light of the fact that you have only flown with us for the last 6 months.

Accordingly, we have completed a historical review of these contacts and have concluded that a majority appear to be directed toward securing goodwill compensation in the form of entitlements, i.e. certificates and miles for future travel and upgrades. Our review found that although you flew only 24,891 actual miles in 2008, you contacted us to obtain mileage compensation of 68,500 miles, numerous upgrades, and $5,125 in dollar off certificates.