Below is the feedback I sent via Skywards webpage, and the response i got 10 days later.

They concentrate on the lounge access issue with only a brief mention of the ticketing issue which i had written about. I suppose it is a response, but "Emirates Customer Affairs & Service Audit department" sounds like another name for the waste paper bin to me!!

Thus the process of "down-managing" expectations continues....



On 14/04/11 12:31, yanny baba wrote:
> Skywards Feedback
>
> Feedback details:

> Regrettably, the recent changes to both availability and price of Flex
> fares, combined with the loss of lounge access for my guests when
> travelling in Y class, will result in me taking my future business to other
> airlines, unless otherwise unavoidable

kind regards

Yanny baba

Dear Mr. Baba,

Thank you for your email regarding the recent update on lounge access for a guest when travelling in Economy Class.

We wish to advise that the suspension is temporary as we plan to reinstate this benefit as soon as we are able to improve the current constraints in our facilities. . Please be assured that your personal lounge access across the Emirates network remains unaffected. If you are traveling on First or Business Class with Emirates, and your guest is traveling in Economy Class, you are entitled to invite your guest to the lounge.

We appreciate your feedback regarding the availability and prices of Flex Fares. We have forwarded your concern to the Emirates Customer Affairs & Service Audit department for their records.

We regret that you are considering other airlines for your future travels. At Emirates, we endeavour to offer miles on all fares, unlike some of our competitors. We would like to reaffirm that we remain committed to the benefits offered to our Gold members. At Dubai Airport Terminal 3, a dedicated Gold check-in area is available for your convenience. At all other airports around the world Gold members may check in at the Business Class counters, or at exclusively dedicated Silver and Gold check-in counters.

Gold members also enjoy the 16kg additional baggage allowance, the 50% Gold tier bonus Miles and the guaranteed seat benefits. To recognise and reward our Gold members, we have been offering the exclusive Rewarding Journeys promotion every year which rewards you based on the flights that you book and travel during the promotion period.

We apologise for any inconvenience caused and we appreciate your understanding whilst we undertake a major programme of expanding our existing lounges and building additional lounges across Emirates network.


Yours sincerely,

Kwin Hayden de Guzman
Skywards Member Services