It would have saved us all a lot of time if you told us from the start that you were told the violation/problem on your 1st phone call from Avis. They told you that you were "attempting to evade the under 25 charges", in their opinion. Their opinion is all that matters. It's their car and their business. What is so difficult about giving us the entire story. I would find it highly unlikely that a security person at Avis had a sarcastic conversation about your Cadillac and your Avis European Shares. Have you ever found anyone at Avis to be knowledgable and polite? There has to be somebody. I get them all the time. There is nothing "crazy or zany" about your conversations with Avis. You signed their contract that says " I agree to return the car by the date indicated or SOONER ON YOUR DEMAND". They feel that you screwed them on the under 25 money, and you did not return the car on their demand, as per the contract. They don't want to do business with you anymore. That is their right. They are a private business. You are entitled to go find another company that meets your expectations.

p.s. Things usually do make sense. You don't get to be the #1 or #2 company in the world in any industry by being "crazy and zany"

I'll tell you what really does not make sense. Amex/Centurian is for cardholders that charge >$150k annually. When Avis called you, why didn't you just tell them to charge you the $100 under 25 fee? Everyone would have been happy. You had a great rate and a great upgrade. Instead, you made the poor decision to fight them over a lousy $100 bucks and you got thrown out. Make sense?

[This message has been edited by bob1008 (edited 01-01-2002).]

[This message has been edited by bob1008 (edited 01-01-2002).]

[This message has been edited by bob1008 (edited 01-01-2002).]

[This message has been edited by bob1008 (edited 01-01-2002).]