Originally Posted by
mattsteg
I guess I've been fortunate. I've either had the offer post or had prompt, polite service resolving non-posting bonuses. Absolutely have your documentation, bonus IDs, etc. saved to make things easy on yourself, but it's not necessarily going to be a dogfight.
+1 I've only had one problem and that was resolved fairly quickly without needing to send in any documentation (which I always save). On another occasion I was sure that I was going to have difficulty getting a bonus, but it ended up posting before I even called.