I am mailing a letter to Avis about this. Has anyone else been in this situation?


I made a reservation for a mid-size car at GSP for four weeks at $168/week. I didn't think I would need a rental car for four weeks, but I knew that the charge would depend on how long I actually used it. I verified this when I picked up the car.

I returned the car one week and four days later. I was charged $268.99/week and $38.42 a day! I asked the agent why the rate was so high, and he said that's what the computer says.

Of course, the computer rules all. "We try harder"? Not this time, they didn't.

I just checked the rates, and it's still $168/week or $28/day. The rate difference plus fees and taxes amounts to an overcharge of $174!