FlyerTalk Forums - View Single Post - W Austin, Texas [Master Thread]
View Single Post
Old Apr 24, 2011 | 11:23 pm
  #20  
dollaroff
 
Join Date: Nov 2006
Location: Los Angeles, CA
Programs: SPG Platinum, UA 1K, Hilton Gold, Hertz #1 Club Presidents Circle
Posts: 317
Great room, minor service issues

Had 2 night leisure stay this past weekend. Usual W standards (i.e. service is "good" not "great"), but it's what I'm expecting at a W.

My corporate rate was reasonable for my budget. Got pre-upgraded to a Cool Corner Suite 2 days before arrival.

Great location, beautiful property. Didn't have a car.

Busy check-in around 5pm: had to wait about 10 minutes to check-in, but not an issue for me. No issues at check-in: got the suite on the 8th floor, talked about the property, and explained 2 bottles of water in the mini bar were free per day (along with the usual Plt stuff). No mention of amenity: I mentioned I wished points and the agent said "no problem".

Room was very nice. Gray/blue shade of paint, with accent walls, and red accents (like pillows). Some minor paint wear, but I didn't care (my friend pointed it out). Overlooked the pool and south & east facing.

There was a large wet-spot on the floor between the living area and the bedroom. We couldn't tell the source, but it looked like it came from the floor below. We just remembered not to step there.

Has a large walk-in shower, plus a large tub. The tub stopper had issues with stopping the water: we had to jury-rig a towel to use the tub.

The water in the mini-bar wasn't replaced after the first day. I did call W/W to ensure the room was made-up as I didn't leave for the day until 3pm.

Pool was nice, busy, but crowded and full. We couldn't get a lounge chair until 5:30pm (and I was watching the pool starting at 9am). Attendants were friendly and quick. Pool is only open until 9pm.

Living Room/bar is the usual W mad-house scene. Nothing new. Drinks were $11-13: reasonable for me (coming from LA), but my friend that lived in Austin said they were completely crazy.

Didn't eat there: my friend said the food isn't very good, FWIW.

I didn't do front-desk check out. I had no folio under my door: it was emailed to me. Plus, on arrival home this evening, I had a final folio in my email. Was correct.

Will update post if any points posting issues occur or additional unauthorized folio charges happen this week.
dollaroff is offline