I've had 14 rentals in the past 6 months and no preferred select, so I called customer service last night. First I was told that the "program is being revamped", I said that's okay, I want to be signed up now, before the "revamping". Then I was told that preferred select happens automatically at the end of a quarter with adequate qualifying stays. I told them that somehow the "automatic" didn't happen, then I was told that the only benefit was an occasional upgrade, I told them that was better than what I was getting now, after that I was informed that the "preferred select department which is in Virginia Beach was closed but that they would send them a message with my request for enrollment in that program." So, we'll see what happens!