Originally Posted by
gsoltso
Separately - have you filed complaints on the patdowns that were out of line? Seriously, please file complaints about them. I hear many times that the responses are not always the best, but the organization can't make corrections on things that are wrong without knowing they are wrong in the first place.
In part, this was the response I received from TSA HQ:
We regret that you found your screening unsatisfactory. The Transportation Security Administration (TSA) seeks to provide the highest level of security and customer service to all who pass through our screening checkpoints. Our policies and procedures focus on ensuring that all passengers are treated with dignity, respect, and courtesy.
Yes or no - A rubbing of the genitals is dignified, respectful and courteous?
Our Transportation Security Officers (TSO) are trained to administer screening procedures carefully and with professionalism....
Yes or no - A supervisor flat out refusing to record my complaint at the time of said genital rubbing, and ignoring it with a non-response is professional?
Why in the world would I complain when the response I get closes with a reminder that there are threats and doesn't in any material way apologize for a genital rubbing?