Originally Posted by
exbayern
What matters is what people experience at the checkpoint.
And every experience is going to be different, every single time, no exceptions.
Airports are different, TSO's are different, the guy in front of you is different, as is the loud-mouth behind you. TSO's are not robots, each of us was raised differently than every other TSO, we have different experiences, different opinions, different lives. If you are looking for the exact same experience every single time then go sit in a dark room somewhere, that will be as close as you ever get.
Some experience's are going to be good, some bad, and every single one of them subjective. The number of factors that make a good experience into a bad one cannot be counted, and are sometimes as subtle as who passed gas. Its one of the reasons that TSA takes every complaint and every compliment with a grain of salt, just as does every other service related organization on the planet.
As an example only, that 6y/o that got patted down a few weeks, ago. When you see the video you see a horror, I see a TSO doing her job, my grandmother see's a friendly young woman helping out a child go visit family, and my wife wonders where the kid's parents got her shoes. Its all subjective. We see what we wish to see or what we have been trained to see (by our job, our experiences, our lives in general). Your opinion of what happened is no more or less valid than mine, and to be honest no more accurate. And that is the bottom line.@:-)