Originally Posted by
kipper
Either way, there are better ways of handling that situation--the manager simply could have stopped Dillman and said, "Sir, I realize that you're trying to be environmentally conscious, but our policy is that each guest must receive a folder. I do not want my employees to think that it is acceptable to break hotel policy, so please, accept a folder."
That is a better way. But not sure the management at this property are that polite about it, given the way the manager did handle it with Dillman (and also the OP). This property still stays on my don't stay there list.
Cheers.