Originally Posted by
exbayern
Why then do so many TSOs treat us as if we are choosing to opt-out? I am not referring to the pat down, but rather being treated with aggression, the shouting of 'I got an opt out!' or similar, and the generally unpleasant behaviour that some of us do encounter?
Not everyone who is ineligible to use the AIT has a clearly visible reason. Yet even on the days when it must be obvious to even the most obtuse observer, I have been treated in that fashion.
And until recently I tended to side more with the TSOs and didn't have real issues at the checkpoint, and don't approach with an attitude or react with verbal insults etc.
I'm genuinely curious as to how this is trained to the actual TSOs at the checkpoint, as it seems that there is a general lack of training around diversity and special needs.
All I can tell you is that TSA trains officers to be aware of the unique needs of passengers with disabilities. I don't know how my airport compares to others; however, I believe it probably rates pretty high in treating passengers with disabilities with dignity and respect because we process a lot of wounded warriors on a regular basis. The TSOs at my airport are accustomed to the various types of situations and sensitivities required to address them.