Yeah, this sort of shady behavior is par for the course at Omni, in my experience. When you're *at* the property, everybody bends over backwards for you and the staff is wonderfully helpful.

But, when you talk to the corporate folks, they seem to forget where they work. Nobody seems to actually know anything about how things work. Everyone is super nice and professional and can help navigate some of the different offers regarding rooms (aka - they're good sales people). But details of program specifics - especially when you do things that are out of the norm - are sometimes... lacking. Ditto with the PR surrounding the SG program.

The only 3 things I learned about the program is: Airlines miles are per stay, not per night, discounted rates not gotten through they're own website do not count and everything takes days (weeks, sometimes) to show up on the account.