FlyerTalk Forums - View Single Post - Westin Lagunamar Cancun "Exclusive Invitation"

Apr 21, 2011 | 1:46 pm

#2

CPRich

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Quote:

Originally Posted by bwhyte11

As it was an offer from Starwood Preferred Guest, I took it for granted that the 'no blackout date' policy would apply,

That's a bad assumption, this isn't even close to an award stay.

Are you sure this was from SPG? The property is SVO and I don't know why SPG would be trying to sell SVO properties.

I took advantage of this in Maui several years ago and it was clear that availability was limited, that you needed to book several months in advance (which I did), etc.

Not returning calls that have been committed is not acceptable - next time you call I'd ask to speak to a supervisor/manager. I'd also explain the situation and see what can be worked out.