Originally Posted by
geo-womble
exactly the same has happened to me, with two return flights now. funnily enough booked via CWT. im guessing my company has not signed up for concierge service as service is something that is often lacking....
The company I used to work for use CWT. Get the right person (I always asked for him!) and they were great, otherwise useless. I got to the stage where I did all the legwork and just read out flight numbers etc for them so they wouldn't mess up... and they still did occasionally!
In my new job we use Amex - incredibly similar service so far - I just haven't found the person who knows what they're doing yet!