Originally Posted by
mnredfox
Well, I think it is you who are slightly confused as to what we are talking about here. It isn't about calling and calling again because the DSA is denied, it's about getting a Diamond agent to do one for you.
Yes, there is no guarantee to get a room, but the DD should make a DSA for you. The problem most folks run into is DD agents who don't do it or make up some reason why they won't/can't. So you should keep calling the DD until you get an agent who will make the request. Then you are correct it is up to the hotel to approve/deny.
Lastly, for DSA's it doesn't necessarily go into the 48hr rack rate. It depends on what the going rate is at the time. Often there are still rooms available for non-reward booking but no reward rooms available, so that is the rate that goes in.
As well, you are also correct that calling the property won't help. The DSA when done correctly is a straightforward and dependable process.
No I am not in the least confused. In posts just preceeding another poster suggested that one should just keep calling a procedure you whole-heartedly endorsed.. that involving an award stay.
Again as it seems to need repeating a Diamond Special request is guaranteed on the HH T & C ONLY FOR PAID STAYS so your mentioning the fact that paid rooms may be available so it might not be the rack rate is rather irrelevant since one can book those room without making a request correct?
Reward DSRs are not a listed HH benefit
Back to the question of calling over and over despite the protestations it seems some here think thats the solution to every problem most times with little or no knowledge as to circumstances (or more to the point not caring) on the ground
Perhaps HH should just let everybody, everytime at every property just submit
DSR .. of course this board would be then rife with more rant postings (if that possible) as to "the uselesness of the Diamond Special Request" when large number of denials are become common knowledge.