OP-- is this being escalated beyond your Platinum Concierge? I understood that she spoke to the GM this morning, but Starwood corporate really needs to be aware of this practice. Even beyond the terrible situation you were in last night, I can't imagine what it was like for those who were not travelling for work (i.e. not being reimbursed if they were able to find a room elsewhere at an extremely high price) and I wonder what many of them ended up doing.