FlyerTalk Forums - View Single Post - Left Stranded at Sheraton Tribeca NYC (Updated information)
Old Apr 20, 2011 | 1:09 pm
  #56  
GoingAway
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Originally Posted by neuron
Agree with others that this should be treated as a walk, and as they did not help you secure another hotel, they should be paying for your MO stay, as well as the Element. As the Sheraton Tribeca and Element TS are both Cat 5, this is a break-even, but if the location is less desirable, they should certainly reimburse for travel expense, as well as a substantial goodwill offer for their incompetence/deception.

Funny enough, I walked by the hotel a couple of weeks ago and thought to myself, I would not want to stay there. This thread gives me solid reason to tell people to avoid it if this GM remains here. Sad part is, he probably turned quite a few people away and they were given no alternates or even knew they were being screwed!
BTW, the hotel is showing availability for tonite - $379.
They knew they were being screwed, just didn't have a clue as to what they could do about it
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