Originally Posted by
onchanman
..... with the passenger name and booking reference it is possible to change or cancel bookings online, and even check in (although for this you admittedly have to tick the box on the screen to say you have the passenger's authority to do so). And no attempt is made on the phone to verify the identity of the person identifying themselves as the passenger.
Any comment from BA??
When an e ticket is generated by ba the e mail will point out that the booking reference will allow access to the reservation..it is therefore the responsibility of the person receiving the e ticket to ensure that they disclose this only to people they are happy to access the booking.
I wonder what identity verification process you might suggest if a caller states their name and booking reference .