I just called Diamond Desk to book me a room using Q3FN certificates for 3 nights starting this friday. Award stays were not possible so they are trying for the special arrangement.

So at the moment they have booked me a room with a standard rate with a request of switching it to award. Is that how it usually happens?

Would sending an email to the Hotel Manager help in getting this approved? Or should I rely on DD to get it done?

The property is Hilton Boston back Bay.

Thanx