Originally Posted by
jmd001
The T&Cs do say that Diamonds have "Guaranteed reservations availability" for paid rooms if made 48 hours or more in advance. There is nothing that says the guarantee applies to award rooms.
Actually, the Hilton website does mention award stay guarantee:
Diamond Reservations Guarantee:
The Diamond Reservations Guarantee allows Diamond members to place a guaranteed reservation at a sold out hotel when made 48 hours prior to arrival, except during Extraordinary Demand Date periods.
48 hour guaranteed room reservations can be made by Diamond members online at HHonors.com by clicking "Reward Stays" or over the phone by calling the Diamond Member desk or the Hilton Reservations and Customer Care office nearest you. These reservations are only applicable to paid stay reservations for all room types and reward stay reservations for standard rooms.