Originally Posted by
emcampbe
That was not my experience as of last week, CVG-YYZ. Flight was delayed about an hour to an hour and a half (can't remember exactly). Despite the fact I signed up for SMS updates through the app for me (US-based (AT&T) cellphone) and my dad (who was picking me up - Canada-based Rogers cellphone) neither of us got an update, despite about 3 or 4 changes to the time. I had to proactively check the app - that seemed to be accurate - however, I expected the flight messaging function would actually send out messages for delays.
Hi emcampbe,
Sorry to hear about that. Would it be possible for you to PM me some information so we can figure out what happened. We would need the date of the flight, flight number and the number or address you signed up for notifications with. With what you have told us so far, the notifications should have gone out to you.We want to figure out what happened so that we can fix the issue or improve our service.
Best Regards,
Air Canada Mobile