Westin Times Square (Master Thread)
We stayed at the Westin from October 30th-November 3rd. Karen, at the front desk checked us in. What a lovely staff. We checked in and went up to our room. The first night we were on a club floor, room #1209. The room was long and narrow, but there was more than enough space, too much space. The space on the other side of the bed was quite large. There was a padded bench, a small table and one arm chair. It was very stark.
We went down to the front desk to speak with Karen again as we realized that the wrong room rate was listed for our stay. It was listed at $269 for all four nights when we were supposed to be at the WARM rate of $209 for 2 nights and a AAA rate of $199 for the other 2 nights. Karen fixed it with no problem. We actually asked to have another chair brought up to the room so the two of us could sit together. There was only one bathrobe, so they brought us another one of those and the room safe didn’t work, so they sent someone up to fix that also. The bathroom door was a standard swing in door and the heavenly shower curtain bar curved out. Every time the door opened it hit the bar.
At 3am we called down to the front desk and got Karen again. We needed to change rooms as we are light sleepers and there were metal plates on the street below us due to construction. Every time a car went over them there was a loud metal clanking sound that prevented us from falling asleep.
George the bellman came up to help us. Again, he was great. They moved us to room 1524. The room was like a corner king at the W in Seattle. It was a very large corner room. Again, there was not enough furniture for the size of the room and only one bathrobe. We slept ok, but we could still hear the metal plates even though we were further around the corner. No problem with the bathroom door as this one was a slider. The TV was quite far away from the bed and would have been difficult to see if we had stayed in this room.
The next morning we moved again. (Thanks again to Karen) Sam, the manager showed us a couple of choices. We chose room 1036. This room was smaller and much quieter. It faced over another building instead of the street, but we didn’t realize that we were no longer on a club floor, no Molton Brown products and no turn-down service. Also, only one robe, but the fact that there was only one armchair wasn’t an issue as the furniture fit the room. The door to the bathroom was a slider here also. We slept fine the rest of the trip.
We were given breakfast vouchers for all 4 mornings. The buffet was good and again, the staff was great. We also sat in the bar one night and service was good there also. Whichever staff member we ran across more than once remembered who we were and asked how we were doing the whole stay.
There were a few discrepancies as to what was functioning at the hotel. I called before we left and asked if there was an open concierge lounge and was told it was open, but that was not the case. I also asked if the gym was open and was told yes, but not the spa yet, however, when we got there we were told if we wanted to work out that the gym was not ready yet and they were sending people over to a workout club if a gym was needed. Also we were told that there were 3 restaurants and 2 lounges, but there was only the buffet and one lounge open when we got there.
All in all it was a nice stay with a great staff.
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