FlyerTalk Forums - View Single Post - Luggage warranty - theory versus practice, time needed?
Old Apr 16, 2011 | 2:32 pm
  #5  
cordelli
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Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,801
I would expect four to six weeks, of course the actual repair will only take them a few minutes, but they probably have another stack of other people in front of you that have been told four to six weeks.

Now if you walked in to the repair shop and were paying cash, that would probably get you to the front of the line and they would do it on the spot, as they probably get way more money that way.
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