FlyerTalk Forums - View Single Post - eUpgrade window with multiple flights

Apr 15, 2011 | 9:12 pm

#2

FlyerGoldII

Join Date: Sep 2000

Location: Ottawa, Ontario, Canada

Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum

Posts: 9,779

Quote:

Originally Posted by zorroabby

I'm booked on AC34-AC194 for Wednesday April 20th. Waited until this morning 10:25 to request my eUpgrade online, so the 4X24 hour window. When my AC34 flight didn't become available for upgrade, I called AC Reservations. The agent on the phone was very nice but told me I can't request an upgrade until all my flights are available for upgrades, meaning I have to wait until 11:00 tomorrow.

For my incoming flight to SYD, I requested my upgrades for both segments separately, when the YUL-YVR segment opened, then the next day when the YVR-SYD segment opened.

Am I the only one to whom this has happened? It seems extremely penalising for such a long flight to wait until all segments are available for upgrade.

Is this a case of calling back AC until I get an agent who'll actually do it?

Online, you can upgrade from (for Elites) 96 hrs before each of the connecting flights - ie 96 hr before the first flight and 96 hrs before the second flight. Until Feb 28, 2011, when paper certificates were used for upgrades, one could upgrade all (connecting) flights, starting from 12:01 AM, 4 days before the flight.

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