I'm not sure what the OP aims to get by asking about "deviant" customers. From my own experience I'd propose there are two types of deviants: people playing malicious pranks; and customers who are, frankly, insane. There's definitely skill that managers need to develop in terms of dealing with these types, but trying to build case studies by asking the offenders to self-identify seems ineffective. Only the pranksters would be able, and even then, why would they?

Thankfully, the truly deviant types are relatively rare. Much more common in terms of creating a negative experience for other customers are the people who are merely annoying. For example, the parents at a theater who won't take their screaming child outside. Again, there are good skills Management can develop to deal with these situations. But again, asking the offenders to self-identify is a weak approach. Annoying people are annoying largely because they don't grasp that what they're doing is wrong.