Context for UA's response?
Originally Posted by
XLR26
My account was debited (Tuesday) so I sent a refund request and an email to MP. We'll see....
Here's UA's response:
Dear XXXXXXX:
Thank you for your email.
....
We will gladly honor your request for a refund of $50 and in addition have issued you $200 E-Certificate as a goodwill gesture. I understand that our goodwill offering can not compensate you for the inconvenience of having to adjust and alter your plans at such short notice. Nonetheless, we would like to provide it as a tangible expression of our regret over what transpired and our gratitude for your loyalty with United Airlines for nearly 14 years.
We look forward to serving you again XXXXXX.
Regards,
XXXXXXX
United Airlines Customer Relations
....
Curious what you wrote UA, since it would provide context for their response. In particular I'm curious about their mention of your loyalty to UA for nearly 14 years. If you didn't bring that up, then somebody's actually doing a decent job training people in customer service. It's a nice touch, indicating something beyond a boiler-plate response.
Last edited by Mike Jacoubowsky; Apr 15, 2011 at 12:56 pm
Reason: typo