Surely the OP has an academic advisor of some kind who knows how to design surveys? I mean, not from the evidence, but...

I read the first two pages, then exited. On the one hand you say the benefit of the survey is to help suppress "deviant" (whatever that is) customer behavior. On the other hand you ask respondents to self-identify as "deviant" or "saboteur" customers.

I can't imagine what you'll end up with here other than a mess of qualitative, anecdotal rants. And I can't imagine what chutzpah, or at least blind spots, it takes to ask respondents to self-identify as "deviant."