Ok. Not a happy camper here. So I spoke to a ms. Fitzgerald about my car troubles. After keeping me on hold for about 20 odd mins, she comes back and says that I would have to pay for the towing since the car was drivable. I said so wait, I pay for my own inconvenience?? She said they had a replacement car for me and guaranteed it would be a CTS or similar. I sai I'm at work till 11 to which she said it's ok. The locations at GSO airport closes at 1. I called the local avid location and told the lady I would come in around 12:15 am. Her words, "I will pit your last name on the keys of a camaro". Good enough!!! Or so I thought...

I drove an hour at midnight, get to the airport and can't find the counter. So I call the local office number and no reply. So I call the roadside again and it's ms. Fitzgerald again. I ask about the car and she somehow gets a hold of a guy. I speak to him and he says he has no car for me. Only a 12 passenger van. At this point I'm fuming. Moreover he says there was no notification about a vehicle exchange. He has the nerve to tell me to wait till morning and after getting returns he could give me a car. He got NO message from that girl who took my last name and said that she would place a camaro aside for me. when she offered a car, she said, mustang or camaro and meanwhile until I got there, if another luxury car showed up, she would hold it for me.

I then Called road service again and got another agent and boom, no notes from ms. Fitzgerald about any exchange if vehicles in there system. Nothing at all. There were just notes about her talking to me about the car troubles, but nothing about a vehicle exchange or me going to GSO to get it replaced.

This is totally unacceptable. Any suggestions as to how to proceed now??? I'm really not happy driving an hour in the middle of the night for this. I could have just not come. I was pissed that even after calling TWO different sources, I ended up getting the same answer and I drove ALL THE WAY to GSO for nothing. I mentioned to Ms. Fitzgerald that I would not drive there unless they had a car for me, and her answer was yes, they will have a car and I could even call the local office to confirm, which I did.

I guess I am stupid for trusting them!!!

THANK YOU AVIS... You really do try hard(er) to lose customers...