We have twice had to call roadside assistance to bring us a replacement car, the previously-mentioned situation with the Cadillac which we resolved by driving to TPA, and another time when we came out to our car in the parking lot of our vacation home and the tire was flat. That time, we called and they just said they'd be right out with another whatever-it-was (it was either a Chrysler 300 or a Lincoln MKS, I can't remember now which rental it was). Again, the car they came out with was even newer than the one we were driving.

In both cases, we had reserved an intermediate class and had been upgraded as President's Club members (double upgrade based on availability - in both cases this was more than double up).

It wasn't my impression that roadside assistance even knew what the terms of our rental was, just that we had car X so they would come out with identical replacement car X, as long as they had one.

I don't know if our service was exceptional because we are President's Club members and/or because we always rent with the full CDW and ALI insurance (as we get excellent all-inclusive rates from Denmark). I've read horror stories here about flat tires and renters being charged for them, but our experiences with Avis have been exceptional.

Susan