I did talk to the manager. He told me that Starwood was the one that booked me in a smoking room so they can't do anything about it. So I am sitting here, with all my suits and shirts soaking up smoke odour. They said they can't upgrade me to either Club Level and suite even thoough they will be empty tonight.

I can tell from the tone of both the front desk clerk and the hotel manager that they just don't want to upgrade me for free. They instead lay the blame on Starwood. What they have shown is that they are not going to try to satisfy/make a customer happy. Instead they try to make you blame someone else.

I don't think it's that big of a deal to let me stay at a non smoking room on either the Club level or suite for the night since they are empty anyways. I am sure I'll have a different feeling toward the hotel completely.

Anyone I can talk to so that I can get something as compensation?

This hotel will definitely be on my "Not to stay" list.

Regards,
Empress

[This message has been edited by Empress (edited 11-09-1999).]