Came out of a really bad experience from the New Delhi Maurya Sheraton last month.

I have been double charged for one of the rooms I stayed in. The hotel charged me 4000 points as well as approx $90.00 on my Starwood AMEX card.

I am struggling to get a refund either on my starwood account or my AMEX

The hotel customer service was pathetic. The front desk guys were rude and non-cooperative.

I would never ever stay at that hotel in my life and would never recommend it to any of my friends.

Hope they do something about it.



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