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Old Nov 8, 1999 | 10:11 pm
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Andrew Yiu
Company Representative - Air Canada
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Join Date: May 1999
Location: Canada
Posts: 24,224
Help me on this one

I am staying here at Calgary Sheraton Cavalier for one night. I made the reservation 3 days ago specifically asking for a non smoking room and was told no problem. When I got here, I was put in a smoking room, I called down to front desk immediately complaining, the front desk response by saying that all non smoking rooms are gone, and told me that I'll have to stay in a smoking room. He further told me that the only non smoking room available is suite. I ask him to upgrade me for the night since I am only staying one night. He refused and said "Oh, it's over $200". I am extremely upset by this.

Is there anything I can do (talk to starwood?).

Regards,
Empress
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