Originally Posted by
mke9499
Does the reply mean that the "refreshed" website will allow reservations to be cancelled or modified, but still not accommodate changing seats?
Unfortunately any major changes like reservation interaction will not be part of the "refresh". But like most things that would improve customer experience on the website, like this, are on the radar for future enhancements.
Originally Posted by
DenverF9Flier
I'm sure that call-center staff isn't compensated that highly, but I'd still think that the ROI on coding the ability to self-change seat assignments would make a pretty compelling business case in terms of reduced call volume.
Your reservation system on the website used to look like it was something hosted by Saabre and framed-in to your site. That appears to have been changed at some point, but does Saabre still power your back-end? Surely they must have some existing seat-change capability being used for their other sites that you could integrate and leverage?
Most airline employees are not compensated to the market, so you can imagine how much a call-center agent or programmer would be paid. I would agree that ROI would be pretty significant, but the problem is the availability of resources, programmers, to make the changes.
Yes, Saabre is still the host of our PNR system. However, I wouldn't know the details or why we wouldn't integrate with it.
J