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Thread: How Much do you Test the Concierge in High end hotels ?
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Old Apr 12, 2011 | 7:21 pm
  #21  
BENLEE
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Join Date: Dec 2008
Location: Jakarta
Programs: Krisflyer PPS, SPG, Hyatt GoldPassport, Shangri-la Golden Circle, British Airways ExecClub
Posts: 1,247
Originally Posted by Kagehitokiri
BENLEE, have you not found the concierges useful at FS HK, SL tokyo, pen shanghai?
Good question. I've barely even used the concierge at FSHK despite my many stays there. Same for SL Tokyo and most 5-star luxury hotels that I stayed regularly. The Pen Shanghai only once and come to regret it. This is one of the hotels that recommended me a wrong restaurant (with bad food and service ) which I complained afterwards ( long story ).

The best concierge I have experienced so far is at the Pen Tokyo, a very nice young lady and she was wonderful. It was my first time to Tokyo and her restaurants recommendations were spot on. She even went down to the nearby subway to buy a PASMO card for me and show me how to use it. Unfortunately, I have never seen her again in my subsequent stays.
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