FlyerTalk Forums - View Single Post - How Much do you Test the Concierge in High end hotels ?
Old Apr 12, 2011 | 5:47 pm
  #17  
BENLEE
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Join Date: Dec 2008
Location: Jakarta
Programs: Krisflyer PPS, SPG, Hyatt GoldPassport, Shangri-la Golden Circle, British Airways ExecClub
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Originally Posted by grumbler
Disagree. Net can help you find a hot spot to eat at (maybe - there is so much garbage out there on dining) - but it can't help get you a table if it is booked. If you are in Japan or Korea and can't read kanji or hangul, websites will not even be able to assist on directions.
Not really. It's a matter of where to look in the internet and which websites to look out for. There are many websites from foodies that actually travel and ate at the restaurants and can make the right recommendations. I rather trust that then some random clueless concierge staff that make recommendations based on tips from the restaurants. And from past experience, I have my fair share of incidents whereby concierge recommend the wrong restaurants that were either totally not what I want or were a ripoff. Regardless, they are still useful for doing the errant of calling and making reservation and occasionally get the hard-to-book table like what vuittons said.

p/s : most popular restaurants have also english version in their websites. And even the tokyo metro has english version. So knowing Japanese is not a must to find the way.
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