I gave up on Continental after I waited for their callback for three hours, and am hoping some nice FT person could instead help.
D is doing an internship in Uganda this summer. Her itinerary, arranged by the student travel agency, has her outbound:
PHX-EWR ticketed on United, codeshared and run by Continental
EWR-Brussels listed as Lufthansa, codeshared and run by Continental
Brussels - Entebbe listed as Lufthansa, codeshared and run by "SN Brussels Airlines"
1. I understand that because the first metal she's flying on is Continental, that it is their baggage rules that control on the outbound segment -- but the chart provided at
http://www.continental.com/CMS/en-US...edBaggage.aspx
covers every destination region EXCEPT Africa. So, what allowance applies?
2. Her first flight is set for departure at 6:45 a.m. on a Wednesday. Continental's rules say she has to have her bags checked in at least 60 minutes before departure for an international flight -- or 30 minutes for a domestic, not that I have any desire to see her cut it that close. Continentals website also says that peak hour delays to clear security in PHX can be two hours, and they show peak starting at 6:30 AM. What time does Continental begin accepting luggage for check-in, and how early would you suggest she get to PHX to be safe?
3. I think she has an old OnePass account, which she hasn't used in years, ditto on a similar Lufthansa account, and she also has a United account with some miles still on it (mostly flies Southwest these days) -- given all the codesharing mentioned above, does she have choices about which program the miles go on? (Coming back her flight starts nominally on Lufthansa, operated by Swiss Air, so similar questions on that front.)
Any and all help would be much appreciated. This one got way beyond my pay grade.