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Old Apr 12, 11, 2:03 pm
Join Date: Mar 2006
Location: Out and about..
Posts: 1,100
Actually, my rationale for the "Meanest Airline" ranking may be reflective that UA customers actually receive compensation when submitting complaints.

That is, because there is reward for complaining, it begets more complaints.

Us CO flyers obviously don't have that problem..

Last edited by jjgollum; Apr 12, 11 at 2:11 pm
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